Returns & Exchanges
Standard Return Policy
If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund (excluding Shipping & Processing fees).
Items that are clearance, monogrammed, customized, Custom Plus, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued.
How do I return or exchange an item?
If you're not satisfied with your order for any reason, simply return it within 90 days and we'll exchange, credit or refund the cost of the item (excluding Shipping & Processing fees). All Ballard products are guaranteed from defects for a full year from the date of shipment. Please note: Any items that are monogrammed, clearance, customized or made-to-order cannot be returned or exchanged.
Return Options
Based on the size and the weight of the product, the package may contain a UPS return label. If your package does not contain a UPS return label, please follow the instructions on the packing slip or select the option below to complete your return.
Can I return shipped purchases to your store?
Yes…and no. Please call your local store to see if they do accept returns as some locations do not have the capacity to store returned merchandise. Outlet stores do not accept returns. Due to their size and weight, items received by Truck or In-Home Delivery cannot be returned to stores. To return Truck and In-Home deliveries, call or email us to schedule a return pick-up:
Please note: All purchases made at our outlet stores are final sale and are non-returnable. Full price items cannot be returned to outlets.
Customized or Special Order Items
Items that are monogrammed, customized, Custom Plus, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued.
Clearance Items
Clearance items cannot be returned.
How do I return extra heavy or oversized items?
For orders delivered via Truck Delivery or In-Home service, call or email us to schedule a return pick-up:
Once I return an item, how long will it take to receive a refund?
Once an item is received in our warehouse, a refund or exchange is processed immediately. For credit card orders, you can expect to see your credit within 3 business days. For check and money orders, you can expect to receive your refund check within 7-10 business days.